General Terms and Conditions for the Hotel Accommodation Contract (AGBH 8.1)
1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). They do not apply to package tours within the meaning of § 651a BGB. The term "hotel accommodation contract" includes and replaces the following terms: Accommodation contract, guest reception contract, hotel contract, hotel room contract.
1.2 The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation shall require the prior consent of the hotel in text form, whereby the right of termination pursuant to Section 540 (1) sentence 2 BGB is waived.
1.3 General terms and conditions of the customer shall only apply if this has been expressly agreed in text form.
2 Conclusion of contract, -partners
Contractual partners are the hotel and the customer. The contract is concluded by the hotel's acceptance of the customer's application. In the event of booking via the hotel's own homepage, the contract shall be concluded by clicking on the button "BOOK FOR PAYMENT".
3 Services, prices, payment, set-off
3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2 The customer is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him. This also applies to services ordered by the customer directly or via the hotel, which are provided by third parties and paid for by the hotel.
3.3 The agreed prices include the taxes and local charges applicable at the time of conclusion of the contract. Not included are local taxes which are owed by the guest according to the respective local law, such as visitor's tax.
In the event of a change in the statutory value-added tax or the introduction, amendment or abolition of local levies on the subject of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between the conclusion of the contract and the performance of the contract exceeds four months.
3.4 If payment on account has been agreed, payment shall be made - subject to any agreement to the contrary - within ten days of receipt of the invoice without deduction.
3.5 The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. In the event of default of payment by the customer, the statutory
regulations shall apply.
3.6 In justified cases, for example arrears of payment by the customer or extension of the scope of the contract, the hotel shall be entitled, even after conclusion of the contract until the beginning of the stay, to demand an advance payment or provision of security within the meaning of the foregoing clause 3.5 or an increase in the advance payment or provision of security agreed in the contract up to the full agreed remuneration.
3.7 The hotel is further entitled to demand from the customer at the beginning of and during the stay an appropriate advance payment or security deposit within the meaning of the above clause 3.5 for existing and future claims arising from the contract, insofar as such a payment has not already been made in accordance with the above clause 3.5 and/or clause 3.6.
3.8 The customer may only set off or offset an undisputed or legally binding claim against a claim of the hotel.
3.9 The customer agrees that the invoice may be sent to him electronically.
4 Withdrawal/termination ("cancellation") of the customer /non utilization of the hotel's services ("no show")
4.1 The customer may unilaterally withdraw from the contract concluded with the hotel only if a right of withdrawal has been expressly agreed in the contract or if a statutory right of withdrawal or termination exists.
4.2 If a date for withdrawal from the contract free of charge has been agreed between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering payment or damage claims by the hotel. The customer's right of withdrawal shall expire if he does not exercise it in text form vis-à-vis the hotel by the agreed date.
4.3 If a right of withdrawal has not been agreed or has already expired and there is also no statutory right of withdrawal or termination, the hotel shall retain the claim to the agreed remuneration despite non-utilisation of the service. The hotel shall take into account the income from renting the rooms to other parties as well as the expenses saved. If the rooms are not let to other parties, the hotel may make a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price for overnight accommodation with or without breakfast as well as for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is at liberty to prove that the aforementioned claim has not arisen or has not arisen in the amount claimed.
5 Cancellation by the hotel
5.1 If it has been agreed that the customer may withdraw from the contract free of charge within a certain period of time, the hotel shall be entitled for its part to withdraw from the contract during this period of time if there are enquiries from other customers regarding the contractually reserved rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel with a reasonable deadline. This shall apply mutatis mutandis in the case of the granting of an option if other enquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with the setting of a reasonable deadline.
5.2 If an advance payment or security deposit agreed or demanded in accordance with clause 3.5 and/or clause 3.6 is not made even after the expiry of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for factually justified reasons, in particular if
- force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract;
- rooms or rooms are culpably booked with misleading or false information or concealment of material facts; essential facts may be the identity of the customer, the ability to pay or the purpose of the stay;
- the hotel has reasonable grounds to assume that the use of the service may jeopardise the smooth running of the business, the security or the reputation of the hotel in public without this being attributable to the hotel's sphere of control or organisation. The purpose or reason for the stay is unlawful;
- there is a breach of the above-mentioned clause 1.2.
5.4 The justified withdrawal of the hotel does not give rise to a claim for damages on the part of the customer. Should the hotel have a claim for damages against the customer in the event of a withdrawal pursuant to Clause 5.2 or 5.3 above, the hotel may make a lump-sum payment for such damages. Section 4.3 shall apply accordingly in this case.
6 Room provision, handover and return
6.1 The customer does not acquire any claim to the provision of specific rooms, unless this has been expressly agreed in text form.
6.2 Booked rooms are available to the customer from 3:00 pm on the agreed arrival day. The customer has no claim to earlier provision.
6.3 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (price according to price list) for the late vacating of the room for its use in excess of the contract until 6:00 p.m., and 90% from 6:00 p.m. onwards. Contractual claims of the customer are not justified by this. The customer shall be at liberty to prove that the hotel has not incurred any or a significantly lower claim to a usage fee.
7 Liability of the hotel
7.1 The hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. Typical contractual obligations are those obligations that make the proper performance of the contract possible in the first place and on the performance of which the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages are excluded unless otherwise provided for in this clause 7. In the event of disruptions or defects in the hotel's services, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and keep any possible damage to a minimum.
7.2 The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than € 800 or other items with a value of more than € 3,500, this requires a separate storage agreement with the hotel.
7.3 Insofar as a parking space is made available to the customer in the hotel garage or in the hotel car park, even for a fee, this does not constitute a safekeeping agreement. In the event of loss of or damage to motor vehicles parked or manoeuvred on the hotel property and their contents, the hotel shall only be liable in accordance with the above Item 7.1, Sentences 1 to 4.
7.4 Wake-up calls shall be carried out by the hotel with the utmost care.
Messages for customers will be handled with care. The hotel may, by prior arrangement with the customer, accept, store and - on request - forward mail and consignments of goods against payment. The hotel shall only be liable in this respect in accordance with the above clause 7.1, sentences 1 to 4.
8 Final provisions
8.1 Amendments and additions to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements shall be ineffective.
8.2 If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction shall be Hamburg. However, the hotel may also sue the customer at the customer's place of business. The same shall apply in each case to customers who do not fall under sentence 1 if they do not have their registered office or place of residence in a member state of the EU.
8.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
8.4 In accordance with its legal obligation, the Hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes ("ODR platform"): http://ec.europa.eu/consumers/odr/
However, the Hotel does not participate in dispute resolution procedures before consumer arbitration boards.
© Hotelverband Deutschland (IHA) e.V. Status October 2021